A Big THANK YOU to the team at Suzuki!
We’ve received the below fantastic feedback from a mutual customer Mr Lee Willson, about the excellent customer service they received from Ryan at your dealership via our Customer Services team:
“The dealership provide excellent customer service to both the Appointee and the allowance recipient. They are very respectful and mindful of customer’s needs and communicate in a way that puts the customer at ease. They called 6 months after handover to check that everything was going well, this is the 1st dealer that has ever done this. They book the car in for a service and get this done very quickly and efficiently. They offer to hoover the car with a service and a Courtesy Car. Because of this, they have decided to stay with this dealer, despite moving further away.”
It’s the little things you do that make a big difference to our customers and the success of the Motability scheme. Please feel free to share this with your team and management.
Thank you again,
Sarah
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